Photos and files attached
Customers can add up to five photos, PDFs or documents, so you can quote or reply faster. A copy goes to your email too.
Get chosen
Every enquiry, one inbox, so you never miss a lead.
Website forms, invoices, loyalty card sign-ups, QR scans, spreadsheets and your other tools through Zapier: wherever customers come from, they end up in one tidy list. You’ll see which customers have had a review request and which followed the link. Enquiries arrive complete with photos or documents, a copy lands in your email, and Direct Feedback comes to you privately.
Feature spotlight · 1:27
Contacts Inbox
Website enquiries with photos attached, Direct Feedback, one tidy contact list, and a clear view of who’s due a review request.
See every spotlight →What you get
Contacts Inbox, done properly.
Direct Feedback, straight to you
Customers who want a little more attention, or have a concern, can choose Direct Feedback on your Reel Review Link, so you can put things right.
One contact list
Add customers by hand, upload a spreadsheet, or let them arrive from QR scans, tap cards and the tools you already use, via Zapier. Duplicates are merged.
Who to ask next
Spot who’s had a request, who followed the link and who hasn’t yet, then send the next one with a tap.
Respectful by design
If someone has opted out of email or text, they won’t be messaged that way.
Automated campaigns
On Expansion, a Google Sheet connection keeps customer campaigns topped up.
What’s included
- Website enquiries in one inbox, with a copy to your email
- Up to five photos, PDFs or documents with every enquiry
- New and archived views, and reply in a tap
- Direct Feedback from your Reel Review Link
- One contact list for every customer
- Type them in, or upload our spreadsheet template
- New contacts from QR scans, tap cards, invoices and Zapier
- Duplicates merged on email and phone
- See who’s been asked, who clicked through and who’s waiting
- Opt-outs always respected before anything is sent
How it works
Three steps. Then it runs itself.
- 1
A customer enquires
- 2
Delivered to your inbox, and copied to your email
- 3
Reply fast and win the job
For your industry
How it works for you.
Trades & home services
Enquiries arrive with photos of the job attached, so you can quote faster.
★★★★★
Raving Reviews for trades & home services → “Came out the same day and fixed the leak. Spotless work.”
Mark, about Hartfield & Wren · illustrative
Dental practices
New patient enquiries in one inbox, also emailed to you.
★★★★★
Raving Reviews for dental practices → “I was dreading it, but the whole team was so kind and patient.”
Emma, about Fernleigh Dental · illustrativeIncluded in
Foundation
Compare plans, switch between pounds and dollars, and save two months with annual billing.
Works well with
Even better together.
Get trusted
See all features → Review Automations
Every new customer can be invited to review automatically, with friendly messages and polite reminders that end once they’ve reviewed, while your Automation Allies run everything else on schedule.
Automation Get chosenBranded Invoices
Create a branded invoice in a minute and text or email it. Each customer you bill joins your contact list for a review invitation.
Automation Get trustedReview Requests
Your magic review link, QR codes and NFC tap cards make leaving a review effortless, in person or in an email you send.
FoundationQuestions, answered
Which plan includes the inbox?+
Contacts and the inbox are included on every plan, from Foundation.
Is this a sales CRM with pipelines?+
No. It’s a simple contact list focused on reviews and repeat business, with an inbox for enquiries. No sales pipeline to maintain.
How do I bring in the customers I already have?+
Fill in our spreadsheet template and upload it, or link your current tools through Zapier.
Ready to make every star count?
Get a free visibility audit, ready within 10–24 hours, or try Automation free for 14 days. Cancel or switch plan anytime.